Reservations Agent

THE NOMAD HOTEL

NoMad London, a World’s 50 Best Hotel 2023, is a luxury lifestyle hotel that takes residence in the heart of Covent Garden inside the historic, grade II-listed building famously known as The Bow Street Magistrates’ Court. As the NoMad’s first presence outside the United States, NoMad London continues to offer a culture of gracious hospitality combined with understated elegance and comfort. 

‘The best of New York hospitality with London Charm’

THE ROLE - RESERVATIONS AGENT 

To respond and assist internal and external guests with all enquiries and with making reservations by email, telephone or through a central reservation system.

Responsible for ensuring our guests have the very best experience from the point of enquiry via telephone, email and face-to-face, as well as contributing towards promoting and selling The NoMad London bedrooms and restaurants.

Proactively look for ways to maximise revenue and identify sales opportunities, maximising covers in each of our restaurants through management of our reservation systems.

RESPONSIBILITIES:

1. Processes reservations by mail, telephone, or central reservation systems.
2. Processes reservations from the sales office, other hotel departments, and travel agents.
3. Knows the type of rooms available as well as their location and layout and connection options.
4. Knows the rates, and benefits of all packages.
5. Knows the policies of the hotel and how to code each reservation.
6. Complete the tasks list as part of the daily tasks.
7. Communicate reservation information to the relevant departments and inform about any important changes.
8. Understands the hotel's policy on guaranteed reservations and no shows.
9. Processes advance deposits on reservations.
10. Tracks future room availabilities
11. Always maintains a clean and neat appearance and work area.

WHAT WE OFFER

• £750 Refer a Friend Scheme
• 20% Employee discount in F&B outlets
• Pension Scheme
• Complimentary family meal and quality coffee/hot drinks whilst on duty
• Growing team with great training and progression opportunity
• Paid break and annual leave
• Good work/life balance 
• Your birthday off (paid) after one year of service
• Hotel discount
• Private Health Care
• Experience Stay - Breakfast included
• 5 days of paid sick leave for every rolling 12 months 
• Additional holiday for each completed year of service

THE NOMAD HOTEL

NoMad London, a World’s 50 Best Hotel 2023, is a luxury lifestyle hotel that takes residence in the heart of Covent Garden inside the historic, grade II-listed building famously known as The Bow Street Magistrates’ Court. As the NoMad’s first presence outside the United States, NoMad London continues to offer a culture of gracious hospitality combined with understated elegance and comfort. 

‘The best of New York hospitality with London Charm’

THE ROLE - RESERVATIONS AGENT 

To respond and assist internal and external guests with all enquiries and with making reservations by email, telephone or through a central reservation system.

Responsible for ensuring our guests have the very best experience from the point of enquiry via telephone, email and face-to-face, as well as contributing towards promoting and selling The NoMad London bedrooms and restaurants.

Proactively look for ways to maximise revenue and identify sales opportunities, maximising covers in each of our restaurants through management of our reservation systems.

RESPONSIBILITIES:

1. Processes reservations by mail, telephone, or central reservation systems.
2. Processes reservations from the sales office, other hotel departments, and travel agents.
3. Knows the type of rooms available as well as their location and layout and connection options.
4. Knows the rates, and benefits of all packages.
5. Knows the policies of the hotel and how to code each reservation.
6. Complete the tasks list as part of the daily tasks.
7. Communicate reservation information to the relevant departments and inform about any important changes.
8. Understands the hotel's policy on guaranteed reservations and no shows.
9. Processes advance deposits on reservations.
10. Tracks future room availabilities
11. Always maintains a clean and neat appearance and work area.

WHAT WE OFFER

• £750 Refer a Friend Scheme
• 20% Employee discount in F&B outlets
• Pension Scheme
• Complimentary family meal and quality coffee/hot drinks whilst on duty
• Growing team with great training and progression opportunity
• Paid break and annual leave
• Good work/life balance 
• Your birthday off (paid) after one year of service
• Hotel discount
• Private Health Care
• Experience Stay - Breakfast included
• 5 days of paid sick leave for every rolling 12 months 
• Additional holiday for each completed year of service