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FOH Supervisor - Chicago Riverwalk
Summary
FOH Supervisor - Chicago Riverwalk
| Salary | To be discussed |
| Schedule | Seasonal |
| Experience | Minimum 2 years of experience |
| Location | 11 Chicago Riverwalk, Chicago, IL 60601, USA |
| Category | Music Venue |
| Cuisine | American |
FOH Supervisor - Chicago Riverwalk
Description
Wine,
food, and live entertainment collide at City Winery to create a dynamic and
incredibly unique workplace. Since 2008, City Winery has been turning heads
across the nation with amazing live performances, delectable cuisine, and
award-winning, locally produced wines. But there's more to us than that - we're
a haven for community and creativity, a place where the philosophy of
hospitality is more than just a buzzword, but a way of life.
Who are you?
You're a rockstar with a passion for music, a
love for wine, and a deep respect for hospitality. You know how to connect with
people, but you're not just a people pleaser - you thrive under pressure and
love making quick decisions that impact the business and culture. You know you
have more to learn and are always looking for ways to grow, both personally and
professionally. With an entrepreneurial spirit and a desire to be a part of
something bigger, you want to join a brand and culture that not only makes a
difference, but also helps others INDULGE THEIR SENSES.
Who are we?
City Winery, founded by music industry veteran
& visionary Michael Dorf, has established itself as a one-of-a-kind brand
providing unforgettable experiences for guests. From world-class music venues
to sustainably produced wines with ratings of 90+ points, City Winery offers a
range of top-notch events & experiences.
Why us?
Competitive pay plus generous benefits. An
atmosphere of learning, development & enrichment opportunities. A career
trajectory within a growing company with abundant opportunities for
advancement. A fun team of passionate individuals who share your love of
hospitality and the opportunity to provide guests with unforgettable nights
filled with music & wine.
Position Summary
Minimum Qualifications
● Minimum 2 years experience in a multi-faced, high volume service environment, and/or equivalent relevant experience
● Exceptional hospitality skills
● Appreciation and general understanding of the music, food, and wine business
● Proven leadership skills and commitment to operational excellence
● Ability to successfully multi-task, delegate, and manage several tasks at once in fast paced environment
● Exceptional communication and interpersonal skills both written and verbal
● Functional knowledge of health, safety and related regulations
● Ability to handle all guests with composure and hospitality
● Polished presentation
● Ability to work both independently and in a team environment
● Must be fluently literate in English including ability to read, write, communicate, conduct basic business related mathematics, and able to accurately function a POS
● Ability to work a flexible schedule including days, nights, weekends, and holidays for duration of the seasonal business
● Ability to perform physical requirements of the role including standing/walking for entirety of shift, bending, pulling, pushing, using stairs, lifting and carrying up to 50 pounds
Overview of Responsibilities
● Supervise day to day service operations, and provide on-the-floor support to staff for duration of a service shift including but not limited to assigning server sections, overseeing side work, observing steps of service, and maintaining overall cleanliness/tidiness of the restaurant.
● Ensure operation is fully set up, prepared, organized, and broken down properly
● Maintain cleanliness and safety of all work areas including but not limited to side stations, floor, shelves, storage areas
● Follow all health and safety regulations, including enforcing laws and ordinances in the handling and provision of alcoholic beverages.
● Handle and resolve guest concerns and complaints in a hospitable manner; communicate with GM as needed
● Advise GM of any guest issues that arise that need management communication or attention
● Ensure maintenance of property by examining areas daily for cleanliness and maintenance needs and reporting any needs to upper management where necessary
● Accurately perform all cash handling procedures: opening, mid-day safe counts, cash pay-outs and nightly cash drops, as needed
● Check in with guests during shift to ensure guest satisfaction, identify any opportunities, and resolve as able
● Assist with staff trainings both in daily pre-shifts and monthly FOH staff service meetings
● Maintain pars of all printed promotional materials, comment cards, or other check presenter inserts
● Assist in interviewing, hiring, and coaching process of hourly employees, as needed
● Attend trainings, tastings, meetings, as needed
● Other duties, initiatives, and tasks as per business need
Wine,
food, and live entertainment collide at City Winery to create a dynamic and
incredibly unique workplace. Since 2008, City Winery has been turning heads
across the nation with amazing live performances, delectable cuisine, and
award-winning, locally produced wines. But there's more to us than that - we're
a haven for community and creativity, a place where the philosophy of
hospitality is more than just a buzzword, but a way of life.
Who are you?
You're a rockstar with a passion for music, a
love for wine, and a deep respect for hospitality. You know how to connect with
people, but you're not just a people pleaser - you thrive under pressure and
love making quick decisions that impact the business and culture. You know you
have more to learn and are always looking for ways to grow, both personally and
professionally. With an entrepreneurial spirit and a desire to be a part of
something bigger, you want to join a brand and culture that not only makes a
difference, but also helps others INDULGE THEIR SENSES.
Who are we?
City Winery, founded by music industry veteran
& visionary Michael Dorf, has established itself as a one-of-a-kind brand
providing unforgettable experiences for guests. From world-class music venues
to sustainably produced wines with ratings of 90+ points, City Winery offers a
range of top-notch events & experiences.
Why us?
Competitive pay plus generous benefits. An
atmosphere of learning, development & enrichment opportunities. A career
trajectory within a growing company with abundant opportunities for
advancement. A fun team of passionate individuals who share your love of
hospitality and the opportunity to provide guests with unforgettable nights
filled with music & wine.
Position Summary
Minimum Qualifications
● Minimum 2 years experience in a multi-faced, high volume service environment, and/or equivalent relevant experience
● Exceptional hospitality skills
● Appreciation and general understanding of the music, food, and wine business
● Proven leadership skills and commitment to operational excellence
● Ability to successfully multi-task, delegate, and manage several tasks at once in fast paced environment
● Exceptional communication and interpersonal skills both written and verbal
● Functional knowledge of health, safety and related regulations
● Ability to handle all guests with composure and hospitality
● Polished presentation
● Ability to work both independently and in a team environment
● Must be fluently literate in English including ability to read, write, communicate, conduct basic business related mathematics, and able to accurately function a POS
● Ability to work a flexible schedule including days, nights, weekends, and holidays for duration of the seasonal business
● Ability to perform physical requirements of the role including standing/walking for entirety of shift, bending, pulling, pushing, using stairs, lifting and carrying up to 50 pounds
Overview of Responsibilities
● Supervise day to day service operations, and provide on-the-floor support to staff for duration of a service shift including but not limited to assigning server sections, overseeing side work, observing steps of service, and maintaining overall cleanliness/tidiness of the restaurant.
● Ensure operation is fully set up, prepared, organized, and broken down properly
● Maintain cleanliness and safety of all work areas including but not limited to side stations, floor, shelves, storage areas
● Follow all health and safety regulations, including enforcing laws and ordinances in the handling and provision of alcoholic beverages.
● Handle and resolve guest concerns and complaints in a hospitable manner; communicate with GM as needed
● Advise GM of any guest issues that arise that need management communication or attention
● Ensure maintenance of property by examining areas daily for cleanliness and maintenance needs and reporting any needs to upper management where necessary
● Accurately perform all cash handling procedures: opening, mid-day safe counts, cash pay-outs and nightly cash drops, as needed
● Check in with guests during shift to ensure guest satisfaction, identify any opportunities, and resolve as able
● Assist with staff trainings both in daily pre-shifts and monthly FOH staff service meetings
● Maintain pars of all printed promotional materials, comment cards, or other check presenter inserts
● Assist in interviewing, hiring, and coaching process of hourly employees, as needed
● Attend trainings, tastings, meetings, as needed
● Other duties, initiatives, and tasks as per business need
Details
| Salary | To be discussed |
| Schedule | Seasonal |
| Experience | Minimum 2 years of experience |
| Location | 11 Chicago Riverwalk, Chicago, IL 60601, USA |
| Category | Music Venue |
| Cuisine | American |
Skills
HOSPITALITY
Fast-Paced Experience
Microsoft Office
By applying you confirm you have these skills.
City Winery Chicago on the Riverwalk
American
| Salary | To be discussed |
| Schedule | Seasonal |
| Experience | Minimum 2 years of experience |
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11 Chicago Riverwalk, Chicago, IL 60601, USA